At Emery.Diamonds  we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. A refund for an online order can be requested within 14 days of dispatch and an exchange within 30 days of dispatch. Please note that this applies to online purchases only and items such as earrings cannot be returned for hygiene reasons. We cannot accept returns for items which have been altered, re-sized or engraved. In-store purchases can be exchanged within 28 days but no refund will be offered.  If you have secured finance with our third-party provider, you must contact them to arrange cancellation of the finance agreement.